REFUND POLICY

1. ABOUT THIS POLICY

This policy explains how refunds and subscription cancellations work for Site Audit Pro. The correct process depends on where the purchase was made.

Site Audit Pro is operated by Veam Studios Ltd, Bank Chambers 1-3, Woodford Avenue, Gants Hill, Ilford, Essex, IG2 6UF. For product support, contact support@veamstudios.com.

This policy forms an integral part of our Terms and Conditions and shall be construed accordingly. Nothing in this policy limits any rights that cannot lawfully be limited.

In the event of any conflict between this Refund Policy and the Terms and Conditions, this Refund Policy shall prevail solely with respect to matters relating to refunds.

2. FIND THE RIGHT REFUND ROUTE

Your receipt identifies the seller and determines who can process a refund.

Where Paddle, Apple, or Google acts as Merchant of Record, the applicable terms and refund policies of the relevant Merchant of Record shall govern the processing and administration of refunds.

3. WEBSITE PURCHASES PROCESSED BY PADDLE

This applies to purchases made through siteauditpro.com and console.siteauditpro.com, including Cloud subscriptions and Enterprise Access Only seats. Refund eligibility and processing is governed by the Paddle Refund Policy, the Paddle Buyer Terms shown during checkout, and applicable law.

You can access Paddle’s Buyer Terms and Refund Policy.

4. CANCELLATION, WITHDRAWAL AND RENEWALS

Cancelling a subscription stops future renewals; it does not automatically refund a payment already made. Unless the applicable terms say otherwise, access continues until the end of the paid billing period.

5. BUSINESS AND ENTERPRISE ACCESS ONLY PURCHASES

An Enterprise Access Only seat provides organisation-funded access to a user's Site Audit Pro Cloud account. The user retains ownership of their account, projects, and data.

Removing, reassigning, or reducing Enterprise Access Only seats does not, by itself, entitle the organisation or any user to a refund or credit.

Refunds, credits, cancellations, and any changes to seat quantities are governed by the applicable order, these Terms, Paddle's Buyer Terms and Refund Policy (where Paddle acts as Merchant of Record), and applicable law. In the event of any inconsistency relating to payment processing or refunds, Paddle's applicable terms shall prevail.

Unless expressly provided otherwise in the applicable order or required by applicable law, no refund or credit will be issued for unused or partially used seat time.

6. IF SITE AUDIT PRO IS FAULTY OR NOT AS DESCRIBED

Contact us first at support@veamstudios.com so that we can investigate and try to resolve the problem.

We will investigate any reported issue and seek to resolve it. If the issue cannot be resolved, refunds (where available) will be handled through the applicable Merchant of Record in accordance with this Policy, the applicable Merchant of Record's terms, and applicable law.

As the Service is provided exclusively to business customers and not to consumers, all purchases are final. Except where required by applicable law or expressly agreed to by the relevant Merchant of Record or us in writing, we do not offer refunds, credits, or partial refunds for subscription fees, unused Services, or cancellations made during an active billing period.

Nothing in this Refund Policy limits any mandatory rights that cannot be excluded under applicable law.

7. APPLE APP STORE PURCHASES

Apple handles refund requests for purchases billed through the App Store. Eligibility varies by country or region and is determined under Apple's terms and applicable consumer law. Veam Studios cannot issue an App Store refund directly.

Request a refund through Apple's Report a Problem service. Apple's guidance explains how to request a refund and how to cancel a subscription.

8. GOOGLE PLAY PURCHASES

Refunds for purchases billed through Google Play are handled under Google Play's refund policies, our applicable policy and applicable law. Google may process eligible requests, and Veam Studios can process some requests through Google Play.

Start with Google Play's refund request process. Google advises contacting the developer for purchase problems and for refund requests made more than 48 hours after purchase. You can also cancel a Google Play subscription or contact us at support@veamstudios.com.

9. CHANGES AND CONTACT

We may update this policy. The effective date at the top shows when this version took effect. The policy and mandatory law applicable when a transaction was made continue to govern that transaction.

For website purchase refunds, use Paddle Buyer Support.