DELETE YOUR ACCOUNT

1. REQUEST DELETION OF YOUR SITE AUDIT PRO ACCOUNT

This page explains how to ask us to delete your Site Audit Pro account and the data held in it. Site Audit Pro is operated by Veam Studios Ltd. You can make the request from this page. You do not need to have the app installed, and you do not need to be able to sign in.

Please include in your email:

• the email address of the Site Audit Pro account you want deleted;
• a clear statement that you want the account deleted.

If you are writing from a different email address, please tell us the account email address as well, so that we can identify the right account. We may need to verify that the account belongs to you before it is deleted. Please never send us your password.

If you would rather write to us by post, our address is in section 7.

2. DELETING YOUR ACCOUNT IN THE APP

If you can still sign in, deleting the account yourself is the faster route. The option is in the account settings of each app:

• Site Audit Pro Cloud on the web — open Account, then Delete Account.
• iPhone and iPad — open Settings, then Account Management. Under Account, tap Delete Account.
• Android — open Settings, then Account Management. Under Account, tap Delete Account.

You are asked to confirm before anything is deleted.

If you have uninstalled the app, or you cannot sign in for any reason, use the email route in section 1 instead. You do not need to reinstall the app to ask us to delete your account.

3. BEFORE YOU DELETE: CANCEL ANY ACTIVE SUBSCRIPTION

Deleting your account does not cancel your subscription. If you do not cancel your subscription, you will still be charged when it is due for renewal. Please cancel the subscription with the store or provider you bought it through before asking us to delete your account.

Your receipt identifies the seller and the billing provider for your subscription.

If you are not sure which of these applies to you, or you are unable to cancel, email support@veamstudios.com and we will help you find the right route.

Cancelling a subscription stops future renewals; it does not automatically refund a payment already made. Our Refund Policy explains the refund route for each kind of purchase.

4. WHAT IS DELETED

Once your account is deleted, it is no longer visible within the app, and we delete your personal data from our systems immediately, except in the circumstances set out in section 5.

Your Folders, Projects and Images are deleted immediately. This is permanent and cannot be undone. Please export or save anything you want to keep before your account is deleted.

5. WHAT WE MAY RETAIN

As set out in our Privacy Policy, there are two circumstances in which we may keep some information after an account is deleted:

• Legal Compliance — if applicable laws require us to retain certain information (for example, for tax and accounting purposes in cases where purchases were made within the app).
• Regulatory Obligations — if retention is necessary to demonstrate our compliance with legal requirements (for example, if an account has been blocked, we may retain related records as evidence in case of disputes or legal inquiries).

Our Privacy Policy is the full statement of how we handle your personal data and your rights over it.

6. ORGANISATION-FUNDED (ACCESS ONLY) ACCOUNTS

An Enterprise Access Only seat provides organisation-funded access to a user's Site Audit Pro Cloud account. The user retains ownership of their account, projects, and data. Deleting your account removes your Site Audit Pro account and Cloud data.

Your organisation-funded Cloud seat is associated with this account and can be reassigned after deletion. Any personal subscription must be cancelled separately through its store, as described in section 3.

7. CONTACT US

You can send a deletion request, or ask us anything about this page, using the details below.

See also our Privacy Policy, Terms and Conditions and Refund Policy.